Some systems are experiencing issues

Past Incidents

22nd June 2021

Fixed Wireless Access - Isle of Wight Total Loss - PO33 and Surrounding areas

IOW021 Mast which feeds several other masts in the PO33 area has gone down. We're looking into this.

  • Before we could move the service restored - we're looking into why this brief drop occured.

    • 21st June 2021

    Fixed Wireless Access - Isle of Wight Total Loss - PO38 - Fixed Wireless Access

    We're investigating an outage at our Blackgang Chine mast site - next update 21:00.

  • We are pleased to say that the repair has been successful, and service was restored at 21:48.

    Total down time: 3hrs 40 minutes.

    Root cause: Physical hardware failure, general wear and tear on the equipment due.

  • The issue has been identified, water ingress has been found on the backhaul radio feeding the site.

    We're working to restore a backup config to a replacement unit before deploying the new unit to the site.

    Next update 23:00

    • 20th June 2021

    No incidents reported

    19th June 2021

    Fixed Wireless Access - Isle of Wight PO33 & Surround Areas - Total Loss

    We're investigating an outage in our wireless network affecting PO33 and surrounding areas.

  • Attempted to connected directly to the router to try to gain access to observe the router under fault conditions, but the router was completely unresponsive.

    Performed power cycle on the router in question, service immediately restored.

  • Initial remote diagnostics indicate that the router at our IOW020 - Combley Farm site has locked up.

    It is responding to ICMP requests and the ethernet interface on the remote radio link on the backhaul is up - however the router is unresponsive.

    Engineer en-route to site to perform a power cycle.

    • 18th June 2021

    No incidents reported

    17th June 2021

    No incidents reported

    16th June 2021

    Customer Portal Customer portal not loading

    We're aware that our customer portal is not loading at the moment, we have reported this to the software vendor and we'll update this status once we have received a response.

  • We are pleased to say the the issue with out customer portal is now resolved.

    • Telehouse West Datacentre BGP Routing Issue

    This is a retrospective notice on a 20 minute downtime that occurred at around 12:40 today.

    We connected a new interconnect in our Telehouse West network which cause a change in the routing table. Subsequently the BGP protocol in our border routers crapped itself resulting in 20 minutes downtime as packets were not routing.

    We are acutely aware of the issue that this causes for our customers, and we are in the process of upgrading our core network from Mikrotik (our current vendor) to Juniper. I can assure you that as the managing director of the company my highest priority is the robustness of our services. It is just a pity that our current core routing vendor is not going to be able to continue on this journey with us.

    Trevor Cook Managing Director.