PO33 & Surround Areas - Total Loss Saturday 19th June 2021 21:26:55

We're investigating an outage in our wireless network affecting PO33 and surrounding areas.

Attempted to connected directly to the router to try to gain access to observe the router under fault conditions, but the router was completely unresponsive.

Performed power cycle on the router in question, service immediately restored.

Posted 2 years ago by sysadmin

Initial remote diagnostics indicate that the router at our IOW020 - Combley Farm site has locked up.

It is responding to ICMP requests and the ethernet interface on the remote radio link on the backhaul is up - however the router is unresponsive.

Engineer en-route to site to perform a power cycle.

Posted 2 years ago by sysadmin