Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Active incident!

Incident title
Partial Outage in Carisbrooke Area
Message

Some customers in or around the Carisbrooke area may be experiencing intermittent or lack of service. Our Engineers are investigating the Issue and hope to have this resolved as soon as possible.


Status
Identified
Opened at
03/05/2025 16:03
Affected services
Isle of Wight
Latest update entered at 08/05/2025 14:39

Some maintenance needs to be carried out to get this issue fully resolved. 

Our engineers are working to get this fulyl resolved as soon as possible. 


Service statuses set to Degraded

Fixed Wireless Access - Degraded on at least one service

Status
Degraded
Service
Isle of Wight
Status
Operational
Service
Isle of Sheppy

Operations - Operational

Status
Operational
Service
Telephone
Status
Operational
Service
Email
Status
Operational
Service
Go Internet - Website
Status
Operational
Service
My Go Internet - Customer Portal
Status
Operational
Service
Online Ordering
Status
Operational
Service
One Touch Switching

Core Services - Operational

Status
Operational
Service
DNS Resolution
Status
Operational
Service
DNS Resolution with Security
Status
Operational
Service
Radius and Authentication Services

Voice Services - Operational

Status
Operational
Service
SIP Trunking
Status
Operational
Service
Hosted Phone System
Status
Operational
Service
Single Line Exchange

SoGEA / FTTC Broadband - Operational

Status
Operational
Service
On-net Services
Status
Operational
Service
Off-net services

Ultrafast FTTP - Operational

Status
Operational
Service
OFNL
Status
Operational
Service
Openreach
Status
Operational
Service
On-net Services
Status
Operational
Service
Cityfibre

Fixed 4 / 5G - Operational

Status
Operational
Service
L2TP Aggregation
Status
Operational
Service
Vodafone
Status
Operational
Service
Three
Status
Operational
Service
O2
Status
Operational
Service
EE
Subscribe

Closed incidents

Incident title
Partial Outage in Sandown/Brading Downs/Newchurch/Alverstorne Area
Message

Due to a local power outage in the PO36 and surrounding areas. Some customer may be without service. SSE have stated they aim to have power restored by 13:30

Status
Fixed
Opened at
05/05/2025 12:30
Closed at
06/05/2025 13:21
Affected services
Isle of Wight
Latest update entered at 06/05/2025 13:21

Power has now been restored in the area


Incident status changed to Fixed