Past Incidents

25th May 2021

VDSL/FTTC (Fibre to the Cabinet) VDSL LNS FAILURE

Last week we experienced an issue with our LNS in Telehouse North. The symtoms were that customers were connected but could pass very little traffic - a reboot resolved this.

The problem has re-occured, and unfortunately on reboot, the LNS has failed to recover.

We currently have a Telehouse remote hands engineer switching out the unit so that we can restore service.

Most customers on this service are now back online.

We're working with a small handful of customers with more complex configurations to restore their services.

If you are without service please call our helpdesk on 01983770000.

24th May 2021

No incidents reported

23rd May 2021

No incidents reported

22nd May 2021

No incidents reported

21st May 2021

No incidents reported

20th May 2021

No incidents reported

19th May 2021

Ethernet Leased Line (EAD) - TalkTalk Major Outage

We are currently experiencing a core network issue which we are investigating.

Next update will be at 17:30.

We traced this down to a fault on an internetconnect in our Telehouse North location.