Incident report

We are currently affected by the ongoing Microsoft 365 outage, which is disrupting some of our customer service systems.

Support tickets: Our ticketing system runs on Microsoft 365, so we have not received any new tickets since the outage began. We expect them to arrive once Microsoft has fixed the problem. We’ll respond as quickly as we can and work through them in the order they were received.

New orders: Orders placed during the outage will still be processed, but customers may not have received the usual onboarding emails. We’ll send any missing emails once service is restored.

We apologise for any inconvenience and thank you for your patience. We’ll post further updates as the situation develops.