Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Active incident!

Incident title: Microsoft 365 - Global Outage
Message: We are currently affected by the ongoing Microsoft 365 outage, which is disrupting some of our customer service systems.
Support tickets: Our ticketing system runs on Microsoft 365, so we have not received any new tickets since the outage began. We expect them to arrive once Microsoft has fixed the problem. We’ll respond as quickly as we can and work through them in the order they were received.
New orders: Orders placed during the outage will still be processed, but customers may not have received the usual onboarding emails. We’ll send any missing emails once service is restored.
We apologise for any inconvenience and thank you for your patience. We’ll post further updates as the situation develops.

Operations - Operational

Status: Operational
Service: Telephone

Status: Operational
Service: Email

Status: Operational
Service: Go Internet - Website

Status: Operational
Service: My Go Internet - Customer Portal

Status: Operational
Service: Online Ordering

Status: Operational
Service: One Touch Switching

Core Services - Operational

Status: Operational
Service: DNS Resolution

Status: Operational
Service: DNS Resolution with Security

Status: Operational
Service: Radius and Authentication Services

Voice Services - Operational

Status: Operational
Service: SIP Trunking

Status: Operational
Service: Hosted Phone System

Status: Operational
Service: Single Line Exchange

Fixed Wireless Access - Operational

Status: Operational
Service: Isle of Wight

Status: Operational
Service: Isle of Sheppy

SoGEA / FTTC Broadband - Operational

Status: Operational
Service: On-net Services

Status: Operational
Service: Off-net services

Ultrafast FTTP - Operational

Status: Operational
Service: OFNL

Status: Operational
Service: Openreach

Status: Operational
Service: On-net Services

Status: Operational
Service: Cityfibre

Fixed 4 / 5G - Operational

Status: Operational
Service: L2TP Aggregation

Status: Operational
Service: Vodafone

Status: Operational
Service: Three

Status: Operational
Service: O2

Status: Operational
Service: EE

Mobile - Operational

Status: Operational
Service: Voice

Status: Operational
Service: Wi-Fi Calling

Status: Operational
Service: SMS

Status: Operational
Service: 4G/5G

Closed incidents

Incident title: Partial outage
Message: We are experiencing an outage on part of the network.
This is being investigated currently.
Updates to come.
Latest update entered at 12/11/2026 16:46: The issues from this morning have not reoccurred throughout today’s monitoring, so we are marking this case as resolved.
If you are still having issues with the service, please contact our support team on 01983 770000.

Service statuses set to Operational

Incident status changed to Fixed