Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Operations - Operational

Status: Operational
Service: Telephone

Status: Operational
Service: Email

Status: Operational
Service: Go Internet - Website

Status: Operational
Service: My Go Internet - Customer Portal

Status: Operational
Service: Online Ordering

Status: Operational
Service: One Touch Switching

Core Services - Operational

Status: Operational
Service: DNS Resolution

Status: Operational
Service: DNS Resolution with Security

Status: Operational
Service: Radius and Authentication Services

Voice Services - Operational

Status: Operational
Service: SIP Trunking

Status: Operational
Service: Hosted Phone System

Status: Operational
Service: Single Line Exchange

Fixed Wireless Access - Operational

Status: Operational
Service: Isle of Wight

Status: Operational
Service: Isle of Sheppy

SoGEA / FTTC Broadband - Operational

Status: Operational
Service: On-net Services

Status: Operational
Service: Off-net services

Ultrafast FTTP - Operational

Status: Operational
Service: OFNL

Status: Operational
Service: Openreach

Status: Operational
Service: On-net Services

Status: Operational
Service: Cityfibre

Fixed 4 / 5G - Operational

Status: Operational
Service: L2TP Aggregation

Status: Operational
Service: Vodafone

Status: Operational
Service: Three

Status: Operational
Service: O2

Status: Operational
Service: EE

Mobile - Operational

Status: Operational
Service: Voice

Status: Operational
Service: Wi-Fi Calling

Status: Operational
Service: SMS

Status: Operational
Service: 4G/5G

Closed incidents

Incident title: Fixed Wireless - Power Outage
Message: There is currently a power failure at the top of Newport affecting some customers in Newport and also the trunk link into the West Wight.

SSEN estimates that power will be restored by 10am. We are watching and will arrange a generator to restore service if this timeline gets pushed out.
Latest update entered at 20/08/2026 08:48: Power has been restored to the site, we have watching traffic into that segment of the wireless network and all appears to be stable. We now consider this incident resolved.

Incident status changed to Fixed