- Incident title
-
Network outage
- ID
-
14
- Message
-
We are currently experiencing issues on our central network.
This is currently being investigated by our networking engineers.
Next update: 09:00
- Status
-
Fixed
- Opened at
-
13/10/2025 18:26
- Affected services
-
Telephone, Email, Go Internet - Website, Online Ordering, One Touch Switching, SIP Trunking, Hosted Phone System, Single Line Exchange, Isle of Wight, Isle of Sheppy, On-net Services, Off-net services, OFNL, Openreach, On-net Services, L2TP Aggregation, Voice, Wi-Fi Calling, 4G/5G
- Update entered at 14/10/2025 13:14
-
This incident appears to be complete. We will continue to monitor our network, as we always do, and will create a new incident if anything reoccurs.
If you still have any connection issues then please contact our help desk.
Incident status changed to Fixed - Update entered at 14/10/2025 08:57
-
Malicious attackers have continued to try and interrupt our systems and we've seen other, larger providers being attacked as well.
Our services are running well at the moment. If you continue to see problems then please contact our helpdesk.
Thank you for your patience whilst we continue to monitor these attacks.
- Update entered at 13/10/2025 18:50
-
We have located the issue in our core network. Our core network suffered from a large distributed denial of service attack.
We have now blackholed the affected IP address. Traffic levels appear to be returning to normal.
We will continue to monitor the situation.
Next update: 21:00
Incident status changed to Watching