- Incident title
-
Network outage
- ID
-
14
- Message
-
We are currently experiencing issues on our central network.
This is currently being investigated by our networking engineers.
Next update: 09:00
- Status
-
Watching
- Opened at
-
13/10/2025 18:26
- Affected services
-
Telephone, Email, Go Internet - Website, Online Ordering, One Touch Switching, SIP Trunking, Hosted Phone System, Single Line Exchange, Isle of Wight, Isle of Sheppy, On-net Services, Off-net services, OFNL, Openreach, On-net Services, L2TP Aggregation, Voice, Wi-Fi Calling, 4G/5G
- Update entered at 13/10/2025 18:50
-
We have located the issue in our core network. Our core network suffered from a large distributed denial of service attack.
We have now blackholed the affected IP address. Traffic levels appear to be returning to normal.
We will continue to monitor the situation.
Next update: 21:00
Incident status changed to Watching