- Incident title
- Message
-
We are experiencing a network outage. Updates to follow.
- Status
-
Investigating
- Opened at
-
14/10/2025 15:45
- Affected services
-
Telephone, Email, Hosted Phone System, Isle of Wight, Isle of Sheppy, On-net Services, OFNL, Openreach, On-net Services, Vodafone, Three, O2, EE, Cityfibre
- Latest update entered at 16/10/2025 17:52
-
Our 100Gb/s IP Transit port is now live and pushing traffic - we are pre-pending traffic to favour the new link. Plan being any subsequent attack shouldn't saturate this link.
In English, we hope that we can receive a DDOS attack, while still having enough capacity to deliver service to customer. Customer should feel the affect of a DDOS attack less, if at all.
Status board
Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.
If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.
If you have any questions, please email support@gointernet.co.uk or call 01983770000.
If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.
- Status
-
Operational
- Service
-
Telephone
- Status
-
Operational
- Service
-
Email
- Status
-
Operational
- Service
-
Go Internet - Website
- Status
-
Operational
- Service
-
My Go Internet - Customer Portal
- Status
-
Operational
- Service
-
Online Ordering
- Status
-
Operational
- Service
-
One Touch Switching
- Status
-
Operational
- Service
-
DNS Resolution
- Status
-
Operational
- Service
-
DNS Resolution with Security
- Status
-
Operational
- Service
-
Radius and Authentication Services
- Status
-
Operational
- Service
-
SIP Trunking
- Status
-
Operational
- Service
-
Hosted Phone System
- Status
-
Operational
- Service
-
Single Line Exchange
- Status
-
Operational
- Service
-
Isle of Wight
- Status
-
Operational
- Service
-
Isle of Sheppy
- Status
-
Operational
- Service
-
On-net Services
- Status
-
Operational
- Service
-
Off-net services
- Status
-
Operational
- Service
-
OFNL
- Status
-
Operational
- Service
-
Openreach
- Status
-
Operational
- Service
-
On-net Services
- Status
-
Operational
- Service
-
Cityfibre
- Status
-
Operational
- Service
-
L2TP Aggregation
- Status
-
Operational
- Service
-
Vodafone
- Status
-
Operational
- Service
-
Three
- Status
-
Operational
- Service
-
O2
- Status
-
Operational
- Service
-
EE
- Status
-
Operational
- Service
-
Voice
- Status
-
Operational
- Service
-
Wi-Fi Calling
- Status
-
Operational
- Service
-
SMS
- Status
-
Operational
- Service
-
4G/5G
- Incident title
-
Network outage
- Message
-
We are currently experiencing issues on our central network.
This is currently being investigated by our networking engineers.
Next update: 09:00
- Status
-
Fixed
- Opened at
-
13/10/2025 18:26
- Closed at
-
14/10/2025 13:14
- Affected services
-
Telephone, Email, Go Internet - Website, Online Ordering, One Touch Switching, SIP Trunking, Hosted Phone System, Single Line Exchange, Isle of Wight, Isle of Sheppy, On-net Services, Off-net services, OFNL, Openreach, On-net Services, L2TP Aggregation, Voice, Wi-Fi Calling, 4G/5G
- Latest update entered at 14/10/2025 13:14
-
This incident appears to be complete. We will continue to monitor our network, as we always do, and will create a new incident if anything reoccurs.
If you still have any connection issues then please contact our help desk.
Incident status changed to Fixed