Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Operations - Operational

Status: Operational
Service: Telephone

Status: Operational
Service: Email

Status: Operational
Service: Go Internet - Website

Status: Operational
Service: My Go Internet - Customer Portal

Status: Operational
Service: Online Ordering

Status: Operational
Service: One Touch Switching

Core Services - Operational

Status: Operational
Service: DNS Resolution

Status: Operational
Service: DNS Resolution with Security

Status: Operational
Service: Radius and Authentication Services

Voice Services - Operational

Status: Operational
Service: SIP Trunking

Status: Operational
Service: Hosted Phone System

Status: Operational
Service: Single Line Exchange

Fixed Wireless Access - Operational

Status: Operational
Service: Isle of Wight

Status: Operational
Service: Isle of Sheppy

SoGEA / FTTC Broadband - Operational

Status: Operational
Service: On-net Services

Status: Operational
Service: Off-net services

Ultrafast FTTP - Operational

Status: Operational
Service: OFNL

Status: Operational
Service: Openreach

Status: Operational
Service: On-net Services

Status: Operational
Service: Cityfibre

Fixed 4 / 5G - Operational

Status: Operational
Service: L2TP Aggregation

Status: Operational
Service: Vodafone

Status: Operational
Service: Three

Status: Operational
Service: O2

Status: Operational
Service: EE

Mobile - Operational

Status: Operational
Service: Voice

Status: Operational
Service: Wi-Fi Calling

Status: Operational
Service: SMS

Status: Operational
Service: 4G/5G

Closed incidents

Incident title: 30/01/2026 - Issues affecting services
Message: We are aware of issues that are affecting a few services this morning.
The team are aware and are actively working on a resolution.
Latest update entered at 30/01/2026 09:54: Reason for Outage
The outage was caused by a port failure on one of our IP transit carriers. Under normal circumstances, this type of issue would not be customer-impacting, as dynamic routing protocols automatically reroute traffic.
However, due to a configuration issue on one of our edge routers, traffic was not rerouted as expected. This resulted in some internet destinations being temporarily unreachable.
Our Network Operations Centre (NOC) team quickly identified the root cause and resolved the issue within 45 minutes, fully restoring network reachability.
We apologise for any inconvenience this may have caused.

Incident status changed to Fixed