Our network is proactively monitored 24/7/365 - whether you are a business or residential a customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.
If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.
If you have any questions, please email support@gointernet.co.uk or call 01983770000.
If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.