Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Active incident!

Incident title: Partial Outage in Carisbrooke Area
Message: Some customers in or around the Carisbrooke area may be experiencing intermittent or lack of service. Our Engineers are investigating the Issue and hope to have this resolved as soon as possible.
Latest update entered at 08/05/2025 14:39: Some maintenance needs to be carried out to get this issue fully resolved.
Our engineers are working to get this fulyl resolved as soon as possible.

Service statuses set to Degraded

Fixed Wireless Access - Degraded on at least one service

Status: Degraded
Service: Isle of Wight

Status: Operational
Service: Isle of Sheppy

Operations - Operational

Status: Operational
Service: Telephone

Status: Operational
Service: Email

Status: Operational
Service: Go Internet - Website

Status: Operational
Service: My Go Internet - Customer Portal

Status: Operational
Service: Online Ordering

Status: Operational
Service: One Touch Switching

Core Services - Operational

Status: Operational
Service: DNS Resolution

Status: Operational
Service: DNS Resolution with Security

Status: Operational
Service: Radius and Authentication Services

Voice Services - Operational

Status: Operational
Service: SIP Trunking

Status: Operational
Service: Hosted Phone System

Status: Operational
Service: Single Line Exchange

SoGEA / FTTC Broadband - Operational

Status: Operational
Service: On-net Services

Status: Operational
Service: Off-net services

Ultrafast FTTP - Operational

Status: Operational
Service: OFNL

Status: Operational
Service: Openreach

Status: Operational
Service: On-net Services

Status: Operational
Service: Cityfibre

Fixed 4 / 5G - Operational

Status: Operational
Service: L2TP Aggregation

Status: Operational
Service: Vodafone

Status: Operational
Service: Three

Status: Operational
Service: O2

Status: Operational
Service: EE

Closed incidents

Incident title: Partial Outage in Sandown/Brading Downs/Newchurch/Alverstorne Area
Message: Due to a local power outage in the PO36 and surrounding areas. Some customer may be without service. SSE have stated they aim to have power restored by 13:30
Latest update entered at 06/05/2025 13:21: Power has now been restored in the area

Incident status changed to Fixed