Status board

Our network is proactively monitored 24/7/365 - whether you are a business or residential customer you can be assured that any critical outages affecting lots of customers are being addressed by our engineers even out of office hours. Faults with individual customer connections will be dealt with Monday to Friday 8:30am to 8pm and Saturdays / Bank Holiday 8:30 am to 5pm.

If you are a business customer and subscribe to a service with an SLA outside of our office hours, please refer to your customer service plan.

If you have any questions, please email support@gointernet.co.uk or call 01983770000.

If you'd like to be proactively notified by this status page in the event of a network problem, please subscribe using the button at the bottom of this page. Please note we'll send you a verification email to confirm your email address. You must click the link in the verification email to receive service status alerts.

Active incident!

Incident title
Network outage
Message

We are experiencing a network outage. Updates to follow.

Status
Identified
Opened at
14/10/2025 15:45
Affected services
Telephone, Email, Hosted Phone System, Isle of Wight, Isle of Sheppy, On-net Services, OFNL, Openreach, On-net Services, Vodafone, Three, O2, EE, Cityfibre
Latest update entered at 15/10/2025 09:58

Update services


Service statuses set to Partial outage

Core Services - Operational

Status
Operational
Service
DNS Resolution
Status
Operational
Service
DNS Resolution with Security
Status
Operational
Service
Radius and Authentication Services

Mobile - Operational

Status
Operational
Service
Voice
Status
Operational
Service
Wi-Fi Calling
Status
Operational
Service
SMS
Status
Operational
Service
4G/5G

Operations - Partial outage on at least one service

Status
Partial outage
Service
Telephone
Status
Partial outage
Service
Email
Status
Operational
Service
Go Internet - Website
Status
Operational
Service
My Go Internet - Customer Portal
Status
Operational
Service
Online Ordering
Status
Operational
Service
One Touch Switching

Voice Services - Partial outage on at least one service

Status
Partial outage
Service
Hosted Phone System
Status
Operational
Service
SIP Trunking
Status
Operational
Service
Single Line Exchange

Fixed Wireless Access - Partial outage on at least one service

Status
Partial outage
Service
Isle of Wight
Status
Partial outage
Service
Isle of Sheppy

SoGEA / FTTC Broadband - Partial outage on at least one service

Status
Partial outage
Service
On-net Services
Status
Operational
Service
Off-net services

Ultrafast FTTP - Partial outage on at least one service

Status
Partial outage
Service
OFNL
Status
Partial outage
Service
Openreach
Status
Partial outage
Service
On-net Services
Status
Partial outage
Service
Cityfibre

Fixed 4 / 5G - Partial outage on at least one service

Status
Operational
Service
L2TP Aggregation
Status
Partial outage
Service
Vodafone
Status
Partial outage
Service
Three
Status
Partial outage
Service
O2
Status
Partial outage
Service
EE
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Closed incidents

Incident title
Network outage
Message

We are currently experiencing issues on our central network.

This is currently being investigated by our networking engineers.

Next update: 09:00

Status
Fixed
Opened at
13/10/2025 18:26
Closed at
14/10/2025 13:14
Affected services
Telephone, Email, Go Internet - Website, Online Ordering, One Touch Switching, SIP Trunking, Hosted Phone System, Single Line Exchange, Isle of Wight, Isle of Sheppy, On-net Services, Off-net services, OFNL, Openreach, On-net Services, L2TP Aggregation, Voice, Wi-Fi Calling, 4G/5G
Latest update entered at 14/10/2025 13:14

This incident appears to be complete. We will continue to monitor our network, as we always do, and will create a new incident if anything reoccurs.

If you still have any connection issues then please contact our help desk.


Incident status changed to Fixed